Process automation · n8n · AI agents
We design and build automations with n8n, AI agents, chatbots and system integrations. Leads, invoices, tickets and reports move on their own — and your team focuses on the work a machine can’t do.
Automation in action
Every lead has an owner and a next step — nothing gets lost in the inbox.
Documents flow through without retyping data or chasing emails.
Simple questions answered instantly; experts handle the hard ones.
Sound familiar?
Automation pays off where a process is repetitive and delays have a real impact on sales, customer service, finance or reporting.
Data and integrations
A lead, invoice or ticket ends up in a form, the CRM, an inbox and a spreadsheet. Every manual copy is a chance for error, and one missed step stalls everything that follows.
Data errors and hours a week spent copying.
Ownership
Follow-ups, payment reminders and customer replies depend on one person. A vacation or a change in priorities, and the process stops.
Lost leads and late payments.
Reporting
Data is scattered, so sales or marketing reports have to be stitched together from many sources — usually when it’s already too late to act.
Decisions made on outdated data.
Customer service
Customers ask about status, dates and documents. Each answer means checking several systems, so experts spend time on simple cases instead of hard ones, and response times grow.
Slower replies and an overloaded team.
A typical example
This is a typical change at a B2B service company. The process stays the same; manual data entry and deadline-chasing disappear.
Before automation
After automation
Solutions by problem
Pick the area where leads, replies, documents or data get lost today. Each page shows what can be fixed and what the rollout looks like.
When customers wait for answers
Chatbots, voicebots and n8n that answer, route and escalate every request.
Learn moreWhen leads go cold after first contact
Leads in the CRM instantly, qualified, routed and followed up on time.
Learn moreWhen campaign data lives in silos
Campaign leads, segments, content and reports connected in one flow.
Learn moreWhen invoices are retyped by hand
OCR and AI data capture, validation, approvals and export to accounting.
Learn moreWhen reports take days to build
Data from CRM, sheets and APIs turned into scheduled reports, alerts and AI summaries.
Learn moreServices
We match the technology to your process, data and team. Start with an audit or go straight to a specific area.
Processes that move data, track statuses and trigger next steps on their own.
Learn moreWorkflows, APIs, webhooks, self-hosting and monitoring.
Learn moreAgents that analyze emails, tickets and documents — with a human in the loop.
Learn moreAnswers questions, qualifies leads and hands off to your team 24/7.
Learn moreNatural-sounding phone conversations with ElevenLabs, connected to CRM via n8n.
Learn moreCRM, ERP, accounting and API integrations that keep data in sync.
Learn moreA map of what to automate first, what to leave alone — and why.
Learn moreHow we work
We don’t start with a list of tools. We find the slice of work that will deliver a measurable result, pin down the rules and exceptions, and only then build.
Discovery
We define the business goal, process owners, data sources and the points where delays or errors happen today.
Design
We specify inputs, statuses, integrations, test scenarios and the moments when a person takes over the decision.
Build
We launch the workflow, integration, chatbot, voicebot or AI agent and test both typical and edge-case scenarios.
Improve
Error handling, alerts, documentation and a roadmap of next improvements — so the automation stays stable, not a one-off.
In every project
Self-check — 30 seconds
Tick the statements that fit the process you have in mind. If it meets at least three, it’s a good candidate for your first automation.
Who we work with
We don’t focus on one industry. We look for a process that already works but puts an unnecessary load on people.
Sales and leads
First contact, qualification, follow-ups, proposals and CRM tasks — so salespeople sell instead of retyping data.
Service and communication
Status questions, returns, complaints and escalations — customers get answers faster, and agents only see the cases that need a human.
Operations and documents
Invoice, document and approval flows, reporting and data sync between systems — predictable and resilient to exceptions.
About us
AutomationNex specializes in business process automation built on n8n, API integrations and practical AI implementations. We help companies eliminate repetitive tasks, connect scattered systems and give their teams time back.
The company is led by Michael Kozak — a full-stack developer who has spent years combining software engineering with practical uses of AI in business. As an automation architect, he supports companies in their digital transformation and is the author of the book “Intelligent Company”.
Recommended reading
A book for business owners and team leaders who want to adopt AI sensibly: from choosing the right processes to building a roadmap. 200+ pages and 20+ automation examples.
Blog
Guides, AI trends and examples of processes you can streamline in your company.
Każda godzina zwłoki w kontakcie z leadem to niższa szansa na sprzedaż. Sprawdź, jak automatyzacja procesu – od zbierania zgłoszeń, przez lead scoring, po natychmiastowy pierwszy kontakt – pozwoliła skrócić czas reakcji z kilkunastu godzin do kilku minut i podnieść konwersję lead → spotkanie.
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Ręczne przepisywanie faktur do systemu to godziny stracone co miesiąc i ryzyko błędów księgowych. Sprawdź, jak automatyzacja – od skanowania i OCR, przez automatyczną dekretację, po elektroniczny obieg zatwierdzeń – pozwoliła skrócić czas przetwarzania faktury z kilku dni do kilku godzin.
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Zgłoszenia czekające w ogólnej kolejce to sfrustrowani klienci i przekraczane SLA. Sprawdź, jak automatyzacja – od kategoryzacji zgłoszenia, przez przydział do właściwego zespołu, po monitoring terminów – pozwoliła skrócić czas pierwszej odpowiedzi i podnieść odsetek zgłoszeń obsłużonych w terminie.
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FAQ
Didn’t find your answer? Email or call us — you’ll get a straight answer, not a sales pitch.
One that is repetitive, frequent and measurable: lead handling, invoices, support tickets, reports or data moving between systems. Instead of rebuilding the whole company, we pick one slice of work (an MVP), ship it, measure the impact and only then expand the scope.
It depends on the number of systems, data quality and access. A simple workflow connecting two or three tools usually takes days; a process with an AI agent, multiple integrations and approval steps takes a few weeks. We give you a concrete timeline after a short process review.
In the vast majority of cases, yes. We connect systems through APIs, webhooks, n8n, data exports and ready-made integrations with sales, accounting, marketing and customer service tools. We check technical constraints and security requirements before we quote.
A chatbot works in text channels — on your website, in a messaging app or in a customer portal. A voicebot holds spoken conversations, so it fits phone calls, reminders and appointment booking. We connect both through n8n to your CRM, knowledge base and a human escalation path.
n8n is an excellent workflow engine, but the tool alone doesn’t fix the process. You also need business rules, error handling, monitoring, documentation and a clear decision on when automation hands a case over to a person. We take care of all of that alongside building the workflows.
We design automations on the principle of least privilege: dedicated accounts and permissions, encrypted connections, event logs and — when needed — self-hosted n8n on your own infrastructure. In AI processes we spell out which data is sent to the model and where a person approves the decision.
Yes. We work remotely with companies across Poland and with international clients, in English or Polish — including mixed-language teams and shared service centers. Workshops and sign-offs happen online, and when it genuinely adds value we can arrange an in-person meeting.
Contact
Briefly describe what takes up most of your team’s time today. We’ll come back with a suggested next step — no strings attached.
